Overview
Lev Global is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, book our services, or communicate with us.
What Information We Collect
We may collect the following types of personal data:
- Full name, contact details (phone, email)
- Date of birth, gender, nationality
- Medical history or conditions (only as needed for service delivery)
- Payment information
- Insurance details
- Location data (for home visit bookings)
- Website usage data (cookies, device type, browser, IP address)
How We Collect Information
- When you book a service through our website, phone, or WhatsApp
- When you fill in forms, request information, or contact us
- When you browse our website (via cookies and analytics)
- When healthcare professionals record medical notes or observations during visits
Why We Collect Your Data
We use your personal information for the following purposes:
- To deliver healthcare and home care services
- To confirm bookings and manage schedules
- To process payments and insurance claims
- To comply with UAE health regulations and legal obligations
- To improve our website and user experience
- To respond to inquiries or complaints
Explicit Consent for Health Data:
By booking our services, you provide your explicit consent for Lev Global to collect, store, and use your health-related information for treatment, administration, and compliance purposes.
Legal Grounds for Data Processing:
We process your personal and medical data based on your explicit consent, contractual necessity (e.g., to provide healthcare services), legal obligations under UAE healthcare law, or our legitimate interests in improving our services.
Data Sharing & Third Parties
We do not sell your personal data.
We may share your information with:
- Licensed medical professionals and staff under confidentiality obligations
- Insurance providers (if applicable)
- IT service providers for secure data hosting and website management
- Legal authorities if required by law (e.g., court order or health regulation)
All third parties we work with are contractually required to protect your data.
International Data Transfers:
- Where personal data is transferred outside the UAE, we ensure appropriate safeguards are in place, such as contracts or hosting in countries with adequate data protection standards.
Cookies & Website Tracking
- Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and monitor traffic.
- You may disable cookies in your browser, but doing so may affect some functionality.
- We may use tools like Google Analytics or Facebook Pixel for statistical purposes.
Data Storage & Protection
- Your data is stored securely using encrypted systems and protected servers.
- We follow best practices for data security and access control.
- Only authorized personnel have access to your medical or personal records.
- In the event of a data breach that may compromise your personal or health information, Lev Global will notify affected individuals and relevant authorities as required by applicable law.
Data Retention
- We retain medical and personal data as required by UAE healthcare law.
- When no longer needed, your data is safely deleted or anonymized.
Your Rights
You have the right to:
- Access your personal data
- Request corrections to inaccurate or outdated information
- Request deletion (where legally applicable)
- Withdraw consent for marketing communications
- Right to object to processing Right to data portability
- Right to restrict processing
- Right to lodge a complaint with the relevant data protection authority
To make a request, email us at: info@levglobal.ae
Children’s Privacy
- We do not knowingly collect data from minors without parental or guardian consent.
- All bookings or medical data involving minors must be submitted by an adult.
Changes to This Policy
- This Privacy Policy may be updated from time to time.
- Updates will be posted on this page with the revised date.
- Continued use of our services or website after changes indicates your acceptance.
Contact Us
If you have any questions or concerns about how your data is handled, you can contact:
Lev Global
Email: info@levglobal.ae
