Terms and Conditions

Last Updated: 22/05/2025

1. Acceptance of Terms

• These Terms govern your access and use of Lev Global’s website and services.
• By using the site, booking an appointment, or engaging with any of our services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
• If you disagree with any part of the terms, please do not use our services or website.

2. Our Services

• Lev Global provides in-home healthcare services, general medical consultations, physiotherapy, nursing care, lab test sample collection, and related health services.
• All services are subject to availability, clinical eligibility, and geographic coverage.
• Services provided are non-transferable and intended for the individual named in the booking only.
• Lev Global does not provide emergency medical services. In case of a medical emergency, call 999 or go to the nearest hospital.

3. Appointments & Scheduling

• Bookings can be made via website, phone, WhatsApp, or approved third-party platforms.
• Clients must provide accurate personal and medical information during booking.
• Appointments may be rescheduled or canceled by Lev Global due to emergencies, staff unavailability, or safety issues.
• Clients must be available at the scheduled time and location; delays beyond 15 minutes may result in cancellation.

4. Payments

• All services must be paid in full before or at the time of service unless agreed otherwise.
• Accepted payment methods include cash, card, and eligible insurance coverage.
• Prices are in AED and subject to VAT if applicable.
• Services are non-refundable once rendered.

5. Cancellations & Refunds

• Appointments canceled more than 24 hours in advance are eligible for a full refund.
• Late cancellations and no-shows are non-refundable.
• If Lev Global cancels the appointment, we will offer a refund or reschedule the service.
• Refunds are processed within 7 business days using the original payment method.

6. Insurance

• Clients are responsible for confirming insurance coverage eligibility prior to booking.
• Lev Global is not responsible for insurance claim rejections.
• If coverage is denied, the client must pay the full service amount.

7. Client Responsibilities & Conduct

• Clients must ensure a safe and respectful environment for medical staff.
• Any form of misconduct or inappropriate behavior will result in service termination.
• Clients must follow all medical guidance and inform us of relevant health changes.

8. Use of the Website

• The website is for general informational purposes and not a substitute for medical advice.
• You may not hack, disrupt, or misuse any part of the site.
• All content is the property of Lev Global. Unauthorized use is prohibited.

9. Cookies & Tracking Technologies

• Lev Global uses cookies to enhance user experience and analyze site traffic.
• By using the site, you consent to the use of cookies.
• You may disable cookies via browser settings, though some functions may be affected.

10. Privacy & Data Protection

• Lev Global complies with UAE data protection laws.
• Data is used only for care delivery, billing, and legal obligations.
• We do not sell or share personal data without consent unless legally required.
• For full details on how your personal and medical information is collected, used, and protected, please refer to our Privacy Policy.

11. Children & Minors

• Our services may be provided to minors only with consent from a parent or legal guardian.
• The booking party assumes full responsibility for any services requested on behalf of a minor.
• Website use is restricted to users 18 years or older unless supervised by a parent/guardian.

12. Limitations of Liability

• Lev Global is not responsible for delays caused by force majeure or traffic.
• We are not liable for medical issues arising from misinformation provided by clients.
• We are not liable for indirect or incidental damages resulting from service use.

13. Intellectual Property

• All website content is the intellectual property of Lev Global or its licensors.
• Use, duplication, or redistribution without permission is strictly prohibited.

14. Modifications to Terms

• Lev Global may revise these terms at any time without prior notice.
• Revisions will be published on this page with a new effective date.
• Continued use of our website or services indicates acceptance of updated terms.

15. Governing Law & Jurisdiction

• These Terms are governed by the laws of the United Arab Emirates.
• All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

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1. Indemnification Clause:
   “You agree to indemnify, defend, and hold harmless Lev Global and its affiliates, directors, employees, and service providers from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of the services, your violation of these terms, or your misuse of the website.”
2. Consent to Treatment:
   “By booking or receiving medical services from Lev Global, you consent to evaluation, diagnosis, and treatment as recommended by our licensed professionals, and acknowledge that no guarantees are made regarding outcomes.”
3. Medical Disclaimer (Stronger):
   “Information provided on this website or during service communication is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Users must seek advice from a qualified healthcare provider before acting on any information obtained from the site.”
4. Service Outcome Disclaimer:
   “Lev Global does not guarantee specific results or improvements in health conditions from any services provided. The effectiveness of treatments may vary.”
5. Third-Party Services Disclaimer:
   “Lev Global may rely on third-party service providers (e.g., labs, diagnostic centers, transportation). We are not responsible for delays, errors, or negligence on their part.”
6. Force Majeure (Broader):
   Add events like pandemics, strikes, government restrictions:
   “Lev Global shall not be liable for any failure to perform due to circumstances beyond its control, including natural disasters, pandemics, government actions, or system failures.”
7. Dispute Resolution Clause (optional):
   “In the event of a dispute, both parties agree to first attempt resolution through mediation. If unresolved, the matter shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.”
8. Amendment Notice Period:
   Currently, terms can be revised at any time without prior notice, which is not fair to users.

Better wording: “Lev Global reserves the right to revise these Terms. Material changes will be communicated via the website or email at least 7 days before they take effect.”

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